Delivery

Delivery

Packaging

All CallPrint orders will arrive at the selected delivery address with CallPrint documents inside.

Branded Labels

If you would like your order to arrive at the selected delivery address with your own branded labels please contact us for more information.

 

Standard Delivery

Delivery Schedules

For Next Working Day –

Orders received before 12:00 Midday

Premium and Economy Posters,

3-5 days -  Waterproof & High / Low Tac Self Adhesive.

4-6 days – Direct to Board – DI Bond

 

Shipping & Delivery 

Shipping (Next Working Day)

Excluding Scottish Highlands and Islands, Northern Ireland, Isle of Man and Channel Islands

For Great Britain customers, order by 12:00 Midday for delivery in the next working day on certain products.

Unfortunately, we are unable to offer this service to the Scottish Highlands and Islands , Northern Ireland ,Isle of Manand Channel Islands customers as the courier is unable to deliver next working day to this region.

Republic of Ireland
For customers in the Republic of Ireland, order by 12:00 Midday for delivery in next working day , excluding orders for large or bulky goods. Working days are Monday to Friday excluding public holidays. Any orders placed over the weekend will be considered as being placed on a Monday before 12:00 Midday. This is only a guideline and is not a guarantee Callprint Online is unable to take responsibility for any delivery delays which are outside of their control.

 

Delivery Failure
If you fail to take delivery of the ordered goods and they are returned to us, we will contact you upon their arrival via email. A refund of the cost of goods without shipping will be processed within 7 days unless you have notified us before then to advise that the goods are still required. If the goods are still required, you will be charged an additional shipping fee for a second delivery.

It is the responsibility of the customer to ensure there is someone at the delivery address at the specified date to take delivery of the parcel. If no one is present the courier may deliver the goods to a neighbour either side or directly opposite and should leave a card to advise where this parcel has been left. If a parcel has been delivered but you are claiming non receipt of a parcel then please allow 3-5 days from date of notifying us to allow us to investigate with the courier. If a refund is applied and the goods are later located then we reserve the right to place a debit for these goods unless you return them to us.

Stock Outs
Usually everything displayed on our site as In Stock is present in our warehouse and available for immediate dispatch. In the unlikely event that any ordered goods are not readily available to us, we reserve the right to cancel your order. You will receive an email notification of any order cancellation as a result of stock out confirming that any pre-authorisation has been released or payment refunded.

To the extent that the out of stock item forms part of a larger order, all other goods ordered by the customer will be dispatched in the normal way.

Delivery Timeframes
It is our objective to achieve on time delivery on all orders. We monitor our delivery partners and our experience is that delivery is successfully effected within the chosen delivery time period in 99% of cases.

We use a number of third party courier service providers and on occasion human error may cause a package to be misdirected. Once despatched, the on time delivery of a package is the responsibility of the relevant courier company and Callprint Online cannot be held responsible for a package not reaching its destination on time.

In order to avoid disappointment, we suggest that customers place orders well in advance of parties and Christmas to allow for any unforeseen delays.

Exclusions
Next working day delivery and Shipping on orders over certain value excludes orders for large or bulky items or deliveries made to Northern Ireland or postcodes deemed the highlands and islands by our courier. Large, bulky orders are typically items over 30kgs, however, this is not an exact rule and some items may be classed as a large or bulky item even if they weigh less than 30kgs due to the product dimensions (ie. the length of the product falls outside that of a standard parcel). For deliveries of some large, bulky goods we may require someone present at the time of delivery to assist the driver.